Communication and Support
Markts Act Broker
Last Update a year ago
- How will Markets Act Broker LTD communicate with me?
Communications may be made to you at the address, telephone, facsimile, or email address you have notified to the Company. Unless otherwise agreed, all communications will be in English.
You are responsible for ensuring the Company can always communicate with you. - How can I contact Markets Act Broker LTD for support or queries?
For any queries regarding your account or dissatisfaction with services, you should first contact Customer Support via email at [[email protected]], live chat, telephone, or any other official communication method provided by the Company. - What if I have a complaint?
If you are not satisfied with the response from Customer Support, you can complete and submit a Complaint Form electronically to [[email protected]].
Written complaints will be acknowledged within two business days, and the Company will endeavor to provide a final response within 15 business days. A detailed Complaints Handling Procedure is available. - What information should I include when making a complaint?
A complaint should include your full legal name, trading account number, affected transaction references (if applicable), the date and time the issue arose, and a full description of the issue. Offensive language should not be used. - What if I am not satisfied with the Company's final response to my complaint?
If more than 30 business days have passed since your complaint, or if you are dissatisfied with the final response, you can refer the complaint to the Financial Services Commission, Mauritius.